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Frequently asked questions
Here you will find the answers to the questions we receive most often. Is your question not listed? Feel free to email us, we are happy to help.
What are the shipping costs?
We ship your order free of charge from €40. For smaller orders, you will see the shipping costs in your cart before you check out.
How quickly will my order be delivered?
Is the product in stock? Then in the Netherlands it is ordered today, delivered tomorrow. Delivery outside the Netherlands takes a little longer.
Can I return my order?
Yes. You have a 30-day cooling-off period. Return the product in its original condition and packaging. Return shipping costs are at your own expense. Request the return instructions via info@sagittarius-one.com. You will receive your refund within 30 days after we receive the return.
My product is damaged or something is missing. What now?
Report this within 14 days of receipt via info@sagittarius-one.com. Please include a photo, so we can solve it quickly for you.
Which payment methods can I use?
You can pay securely with Apple Pay, iDEAL | Wero or by card.
Can I order as a business?
Yes. As a business you benefit from wholesale prices and a personal account manager. See the options on our For business page.
How can I contact you?
Fill in the contact form on this page or email info@sagittarius-one.com. We will get back to you as soon as possible.